Refund policy

Refund policy

We want your purchase to arrive in perfect condition. That's why we offer a 10-day guarantee from the day you receive your order.

What the guarantee covers

We cover orders that arrive incomplete, broken, different from the product ordered or not working properly.

How to request it

Write to us from our Contact page within 10 days of delivery and include your order number and a video recorded when opening the package as evidence. We will guide you through the steps to resolve it.

Replacement or refund

Once we have reviewed the case, we will offer the appropriate solution: a replacement of the product or a refund using the same payment method used for the purchase.

Questions

If you have any questions, contact us and we will reply as soon as possible.